Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with [Business Name]. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for details about order processing, shipping times, and delivery.

Order Processing

  • Orders are typically processed within [1–3 business days] after payment is received.

  • Orders are processed Monday through Friday, excluding holidays.

  • You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]

  • Expedited Shipping: [1–3 business days], if available

  • Local Pickup/Delivery: [Insert details if offered]

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other factors outside of our control.

Shipping Carriers

We may use trusted carriers such as USPS, UPS, FedEx, or other local delivery services to ship your order.

Domestic Shipping

We currently ship to [list states/country, e.g., all 50 U.S. states / the continental U.S. / nationwide].

International Shipping

[Choose one:]

  • We currently do not offer international shipping.

OR

  • We ship to select international locations. International shipping times and rates vary by destination. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping information, contact us at [email address] as soon as possible. We will do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is out of our direct control. We are not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If your package is missing or delayed, please:

  1. Check the tracking information provided

  2. Contact the shipping carrier directly

  3. Reach out to us at [email address] if you need additional assistance

Damaged Orders

If your order arrives damaged, please contact us within [3–7 days] of delivery at [email address] with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We’ll review the issue and work with you on a resolution.

Pre-Orders or Custom Orders

If your order includes pre-order, made-to-order, or custom items, processing and shipping times may be longer. Estimated timelines will be provided on the product page or at checkout.

Contact Us

If you have any questions about shipping, please contact us at:

[Business Name]
Email: [email address]
Phone: [phone number, optional]